Practice Policies

Complaints

If you are unhappy with any part of the service provided to you by Brenchley Dental, we would welcome your feedback.  We take complaints very seriously, and try to ensure that all patients are pleased with their experience at the practice.  If you have cause for complaint, please contact our Practice Manager, Liz Arnold. We will deal with your complaint courteously and promptly, and aim to resolve it as quickly as possible. Full details of our Code of Practice for Patient Complaints can be found displayed in our patient waiting area, or can be downloaded here.

 

Violence and Aggression

At Brenchley Dental, we ask that patients and visitors treat our staff, fellow patients, carers and other visitors politely and with respect. Any form of violence or abuse against staff working at Brenchley Dental will not be tolerated, and may result in treatment being withheld. Full details of our Practice Policy for Violence and Aggression can be found in our patient waiting area, or can be downloaded here.

Data Protection 

Brenchley Dental is committed to complying with statutory guidelines including the Data Protection Act 1998, and the Freedom of Information Act 2000.  Patient records are securely held and remain confidential.  Patients are able to access their records and receive a copy, upon a written request and the payment of a fee.  Copies of our Record Management Policy and Data Protection Policy are available on request.

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