NHS Cancellation Policy

It is the aim of this practice to provide quality dental care to our patients on schedule and to use clinical time effectively.  To achieve this aim we have an appointment cancellation policy.

Cancellation of an appointment

Although we understand that things happen and schedules do change we ask that you provide us with at least 24 hours’ notice for any appointment changes.  Missed appointments prevent us from scheduling another patient that could benefit from our services. We schedule individual time with each patient to allow us to deliver the quality, personal care that every patient deserves.

We do offer a text and email reminder service 48hrs prior to your appointment, if you would like to arrange this then please ask our reception team who will be happy to set this up for you.

Cancellations should be made by telephone or by email:

Telephone: 01892 723529

Email: info@brenchleydental.co.uk

If you fail to attend a pre-booked NHS appointment on more than one occasion or cancel late within 48hrs then we will have no alternative than to remove you from our NHS list. You will have the option to continue your oral health care with Brenchley Dental on an Independent basis and charged our independent fees. These fees can be found on our website or at reception.  Late cancellation of or failure to attend a pre-booked Independent appointment will result in a charge of £30.

It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about our decision about their NHS dental care.

Any appeals about missed or cancelled appointment should be made in writing to Liz Arnold (Practice Manager) either by post or email liz@brenchleydental.co.uk.

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